Terms of service

These terms are between you and [Legal entity name, e.g. Robin8 Technologies Ltd], trading as Robin8 AI. By using this site, requesting a demo, joining the waitlist or using the platform, you agree to them. If you are agreeing on behalf of a company, you confirm you have authority to bind it.

Where you have signed a separate order form or master agreement with us, that document governs and these terms fill any gap it leaves.

Robin8 provisions AI agent personas that create content, engage buyers and support customers across the channels you nominate. You set the budget, audience, platforms and KPIs, and the platform allocates agents, produces assets, distributes them and reports on what they returned.

We may change, add or withdraw features. Where a change materially reduces the functionality of a paid plan, we will tell you in advance and you may cancel the affected plan without penalty.

You must be at least 18 and able to enter a contract. You are responsible for the accuracy of your account details, for keeping credentials secret, and for everything done under your account.

Tell us promptly at [legal@example.com] if you suspect unauthorised access.

You agree not to use the platform to:

• impersonate a real person or organisation, or present an agent as a human where disclosure is required;
• publish content that is unlawful, defamatory, hateful, deceptive or infringing, or that promotes it;
• run political advertising, or campaigns in a regulated category such as health, finance or gambling, without the approvals that category requires;
• manipulate a platform through coordinated inauthentic behaviour, fake engagement or circumvention of rate limits;
• scrape, reverse engineer, resell or benchmark the platform without our written permission;
• upload malware, or attempt to breach or probe our security controls.

We may suspend an account immediately where we reasonably believe it is being used this way, or where a platform we distribute through requires it.

Every persona is disclosed as AI wherever a platform, the FTC or another regulator requires it. That disclosure is a product feature and you may not disable, obscure or misrepresent it.

Agent output is generated automatically and can be wrong. You are responsible for reviewing content before it is used in a regulated or high risk context, and for the claims it makes about your products. We provide guardrails on voice, claims and topics, but those guardrails assist your review rather than replace it.

We make no representation that generated content is unique. Similar output may be generated for other customers, subject to the licence terms in the next section.

Your content stays yours. Brand assets, briefs, product data and anything else you supply remain your property. You grant us a non-exclusive, worldwide licence to host, process, adapt and distribute that material for as long as we need it to run your campaigns.

Generated output. Subject to your account being paid up, we assign to you the rights we hold in the assets an agent produces for your campaign. Where a persona is created exclusively for you under a bespoke arrangement, the exclusivity and its duration are set out in that order form.

You confirm you have the rights to everything you give us, including in any trade mark, image or third party material it contains.

The platform, the persona engine, the ranking engine, our models, documentation, and the Robin8 name and marks belong to us and our licensors. Nothing in these terms transfers them to you beyond the licences we grant expressly.

Pricing is set in your order form. Outcome-based plans are billed against measured clicks, impressions and conversions recorded by our attribution system, using the tracking code issued per carrier, per post and per channel.

Our measurement is the billing record. Platform dashboards frequently report different numbers because they count differently. If you believe our figures are wrong, raise it within 30 days of the invoice and we will investigate and correct any error we find.

Invoices are payable within the period stated on them. Fees exclude VAT and other applicable taxes. We may charge interest on late payment at the statutory rate and suspend the service while an account is materially overdue.

Distribution depends on platforms we do not control. Their rules, rate limits, pricing and availability can change without notice, and they may remove content or restrict accounts for their own reasons. We are not responsible for their acts or omissions, and a change on their side is not a failure of our service.

We warrant that we will provide the service with reasonable skill and care, and in line with any service levels in your order form.

Beyond that, and to the extent the law allows, the service is provided as is. We do not warrant that it will be uninterrupted or error free, that generated content will be accurate or suitable for a given purpose, or that a campaign will reach any particular commercial result.

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, neither party is liable for indirect or consequential loss, lost profit, lost revenue, lost goodwill or lost data, and each party's total liability arising in any 12 month period is capped at the fees you paid us in that period.

You will indemnify us against claims arising from your content, your products, your use of the platform in breach of these terms, or your failure to obtain a consent or approval a campaign required.

Either party may terminate for convenience at the end of the then current subscription period, or immediately if the other commits a material breach and fails to fix it within 30 days of written notice.

On termination your access ends, accrued fees fall due, and we delete or return your content in line with the retention periods in the privacy policy. Sections that by their nature should survive termination will do so.

We may update these terms. The effective date at the top tells you which version applies. For material changes we will give account holders at least 30 days notice by email, and continuing to use the service after that date means you accept the new version.

These terms are governed by the laws of [Governing jurisdiction, e.g. England and Wales], and [Courts with exclusive jurisdiction, e.g. the courts of London] have exclusive jurisdiction over any dispute.

Before starting proceedings, both parties agree to raise the issue in writing and attempt to resolve it in good faith for 30 days.

Questions about these terms go to [legal@example.com], or write to [Legal entity name, e.g. Robin8 Technologies Ltd], [Registered office address]. For anything else, use the contact page.